01 January 2020
D B DENTAL EQUIPMENT LTD TERMS AND CONDITIONS OF SALE
1 DEFINITIONS “Company” means D B Dental Equipment Ltd. “Customer” means the person/company who buys or agrees to buy goods from the company. “Goods” means equipment, accessories, replacement parts and consumables, for example, but not limited to hand pieces, drill bits, x-ray media and batteries or services the buyer agrees to purchase from the company. “Service” means on site visits at an hourly rate and includes travel time by the engineer to attend your premises.
2 CONDITIONS APPLICABLE These conditions shall apply to all contracts for the sale of goods/service by the Company to the Customer to the exclusion of all other terms and conditions including any terms or conditions which the Customer may purport to apply under any purchase order, confirmation of order or similar document. Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Company.
3 PRICE 3.1 The Company shall have the right at any time without notice to withdraw any discount from its normal prices and/or to revise prices to take into account increases in costs including but limited to, costs of any goods, materials, carriage, labour or overheads, the increase or imposition of any task, duty or other levy. 3.2 Product prices for an order remain valid for ninety days from the original order date unless otherwise quoted by the Company. Changed orders become new orders at the prices in effect when the Company receives the changed orders. 3.3 The Company may change service prices at anytime. 3.4 The price is exclusive of VAT (unless otherwise stated).
4 ORDERS 4.1 All orders are subject to acceptance by the Company. 4.2 Although the Company may have given a detailed quotation, no order shall be binding on the Company unless and until a director or other duly authorised representative on behalf of the Company has accepted it in writing. 4.3 The placing and accepting of an order is a binding undertaking on the Customer to accept the Goods/service for payment in accordance with these Terms and Conditions of Sale.
5 DELIVERY 5.1 All times or dates given for delivery of the Goods are given in good faith and do not form part of any contract. The Company shall not accept any liability whatsoever for any indirect or consequential loss thus caused in the event of a delay. 5.2 If the Company agrees to Customer requested special packing or shipping instructions, then charges will be billed separately to the Customer, and risk of loss or damage will pass to the Customer on delivery to the Customers carrier or designate. 5.3 The Company may make and the Customer shall accept partial deliveries of Goods. Each delivery shall be considered to be the subject of a separate Contract and failure by the Company to make any one or more deliveries in accordance with the Contract or any claim by the Customer in respect of any one or more deliveries shall not entitle the Customer to treat the Contract as a whole as repudiated. 5.4 If the Customer refuses or fails to take delivery of Goods tendered in accordance with an order, the Company shall be entitled to immediate payment in full for the Goods the Customer refuses or fails to take delivery of and the Customer in addition to the invoice price must pay all costs for storage and any additional costs incurred as a result of such refusal or failure.
6 PAYMENT 6.1 The Customer will pay the Company the prices applicable to the goods/service ordered in accordance with the due date set out in the relevant order acceptance letter. 6.2 The standard payment terms for Goods/Service orders is that payment is due 30 days from the Company invoice date. Breach of this will result in your account going on stop. 6.3 The standard payment terms for installation orders exceeding £2,000 is that 80% of the order value is due as a deposit with the initial order, balance of the order value is due on completion of the installation of the goods unless otherwise specified in the order confirmation. 6.4 Payment terms are subject to the Company’s credit approval. Time for payment shall be of the essence. Overdue payments will be subject to a penalty interest charge at the rate of 8% of the outstanding balance, per month or part thereof and shall accrue from first day of exceeding credit terms. The Company reserves the right to use a third party to assist in recovering any of the outstanding balance, and to apply the costs of said third party to the Customers account. 6.5 The Company may change the credit or payment terms at any time when, in the Company’s opinion, a Customers financial condition, previous payment record, or the nature of the Customer’s relationship with the Company so warrants. 6.6 The company / manufacturer is not obliged to warranty products which have not been paid for in full.
7 RESERVATION OF TITLE 7.1 The Goods shall be at the Customers risk as from delivery to the Customers premises. 7.2 In spite of delivery having been made, property of the Goods shall not pass from the Company until
8 INSTALLATION & ACCEPTANCE 8.1 Goods installation information is available on quotations or upon request. When included in the purchase price, is complete when the Goods pass the Company’s standard installation and test procedures. 8.2 For Goods without installation included in the purchase price, acceptance by the Customer occurs upon delivery. 8.3 For Goods with installation included in the purchase price, acceptance by the Customer occurs upon completion of installation by the Company. If the Customer delays installation by the Company for more than 30 days after delivery, then Customer acceptance of the Goods will occur on the 31st day after delivery. 8.4 The Customer shall prepare the area for delivery and installation of Goods and provide the Company (including its employees, agents and sub contractors) with free access to the place of installation and with free access to any services or facilities that may be required to deliver and install the Goods. Where the same as not been provided the Company shall be entitled to charge for the same. 8.5 Whilst every effort is made to be as accurate as possible when giving a quote, it is not always possible to do a site visit and know the full extent of the costs involved so the Company may need to apply additional charges to a Customer account once the costs are ascertained during the installation. E&OE. 8.6 Every effort is made to keep damage to a minimum but DB Dental cannot be held responsible for any damage to walls and or property during the removal of existing or installation of new equipment.
9 CANCELLATION AND RETURNS 9.1 Orders placed by the Customer cannot be subject to subsequent cancellation in whole or in part without the written consent of the Company. Such consent will usually be given, subject to the condition that the Customer shall reimburse the Company for any loss or expense occasioned by such cancellation, including but not limited to
10 CONFIDENTIALITY Drawings and technical information provided by the Company are confidential. These remain the property of the Company and the Customer shall not pass or communicate them to a third party without the written consent of the Company. In the event that such drawings or technical information are passed on for use by others, the Company reserves the right to raise a charge equivalent to the number of hours taken to prepare the drawings or information, chargeable at the prevailing hourly rate, to not less than the sum of £1,000 + vat.
11 PROPER LAW Any contract between the Company and the Customer shall be governed by the laws of England to the jurisdiction of whose courts the Company and the Customer hereby submit.
DB Dental reserve the right to amend the terms and conditions at any time.
Modern Slavery and Human Trafficking Statement
DB Dental Equipment Ltd
At DB Dental Equipment Ltd, we are committed to conducting our business ethically, responsibly and with respect for the rights and dignity of every individual.
As a family-run independent business with over 30 years of experience in the dental sector, we recognise our responsibility to help prevent modern slavery, human trafficking, forced labour, debt bondage and child labour within our business and supply chains.
Our business involves the supply, installation, maintenance and servicing of dental equipment, alongside the design and development of dental practices. We work with a range of manufacturers, distributors, suppliers, contractors and service providers, both in the UK and overseas.
We expect all organisations we work with to operate lawfully, ethically and fairly. We do not tolerate forced or involuntary labour, human trafficking, unlawful employment practices or the exploitation of workers. We expect our suppliers to provide fair pay and working conditions, respect workers’ rights and take appropriate steps to prevent exploitation within their own supply chains.
We take a proportionate, risk-based approach to managing modern slavery risks. This includes considering the origin of products and services, the nature of supplier operations and any potential labour or human rights concerns. Where appropriate, we may request information from suppliers, review relevant policies and raise concerns where further clarification is needed.
We encourage our employees, suppliers, contractors and other stakeholders to raise any concerns relating to suspected exploitation or modern slavery. Concerns can be raised directly with a company director and will be treated seriously and sensitively.
Responsibility for overseeing our approach to modern slavery rests with the directors of DB Dental Equipment Ltd. We are committed to continually reviewing and improving our practices as our business and supply chains develop.
This statement is reviewed at least annually to ensure it remains relevant to our business, our responsibilities and our commitment to ethical working practices.
Approved on behalf of DB Dental Equipment Ltd
Directors: David Bennett and Janet Bennett
Date: 4 July 2026
CARBON REDUCTION PLAN
DB Dental Equipment Ltd
Reporting period: 1 April 2025 – 31 March 2026
At DB Dental Equipment Ltd, we recognise the importance of protecting the environment and reducing the impact our business has on the planet.
We are committed to reducing the greenhouse gas emissions associated with our operations and working towards achieving Net Zero emissions by 2050 at the latest.
As a family-run independent business with over 30 years of experience in the dental sector, we believe in operating responsibly and making practical improvements that benefit our customers, our community and the environment.
Our business specialises in the supply, installation, maintenance and servicing of dental equipment, as well as supporting the design and development of dental practices.
We recognise that our main environmental impacts arise from company vehicle fuel, electricity and gas consumption, business travel, employee commuting, operational waste, transportation and the products and services we purchase.
Our company fleet consists of 15 vehicles, including three electric vehicles, representing 20% of our fleet. We are committed to gradually increasing the proportion of electric vehicles as replacement opportunities arise.
Our greenhouse gas emissions are categorised in accordance with the Greenhouse Gas Protocol into three reporting scopes.
Scope 1 – Direct emissions
Scope 1 covers direct emissions from sources owned or controlled by DB Dental Equipment Ltd.
Our Scope 1 emissions arise from:
Diesel consumed by our company vehicle fleet.
Natural gas consumed at our business premises.
Emission source
Annual consumption
Emissions
Diesel – company vehicles
20,256 litres
52.07 tCO₂e
Natural gas – premises
3,245 kWh
0.59 tCO₂e
Total Scope 1
52.67 tCO₂e
Scope 2 – Indirect energy emissions
Scope 2 covers indirect emissions associated with purchased electricity consumed by our business.
Our Scope 2 emissions arise from:
Purchased electricity used at our business premises.
Emission source
Annual consumption
Emissions
Purchased electricity
4,739.3 kWh
0.84 tCO₂e
Total Scope 2
0.84 tCO₂e
Combined Scope 1 and Scope 2 emissions: 53.51 tCO₂e.
Electricity used to charge company electric vehicles will be checked against the reported electricity consumption to ensure it is accounted for correctly and is not double counted.
Scope 3 – Other indirect emissions
Scope 3 covers indirect emissions arising from activities within our wider value chain that are not included in Scope 1 or Scope 2.
In accordance with the Carbon Reduction Plan reporting requirements, we identify and assess the following five Scope 3 categories:
Scope 3 category
Emission source
Activity information
Category 4 – Upstream transportation and distribution
Transportation of equipment and products from suppliers to DB Dental
Supplier and delivery information to be quantified
Category 5 – Waste generated in operations
Business waste, recycling and disposal
7 tonnes total: 3 tonnes recycled and 4 tonnes disposed
Category 6 – Business travel
Employee business travel, including flights
Approximately five UK and European flights
Category 7 – Employee commuting
Employee journeys between home and work
Commuting information to be collected
Category 9 – Downstream transportation and distribution
Transportation of products from DB Dental to customers where not paid for by DB Dental
Delivery and distribution information to be quantified
Scope 3 emissions will be calculated using the best available activity data and appropriate greenhouse gas conversion factors. Where supplier-specific information is unavailable, recognised estimation methods will be used and the methodology documented.
We will continue to improve the completeness and accuracy of our Scope 3 reporting as further information becomes available.
We are committed to making continuous improvements through the following measures:
Greener company vehicles
We currently operate three electric vehicles and will assess opportunities to increase this proportion as vehicles are replaced. We will also monitor fuel consumption, mileage and vehicle utilisation to reduce unnecessary journeys.
Smarter journeys and remote support
Where appropriate, we use telephone, email, WhatsApp and remote diagnostic support to resolve customer issues without the need for an engineer to travel to site. We also aim to plan engineer routes and service visits efficiently.
Reducing energy consumption
We monitor electricity and gas usage at our premises and encourage responsible energy use through efficient lighting, heating and office equipment.
Responsible business travel
We aim to reduce unnecessary business travel by using remote meetings where practical, combining journeys and considering lower-carbon transport options.
Waste reduction and recycling
We work with our external waste management provider to improve waste segregation and recycling. We aim to reduce packaging, minimise avoidable waste and reuse or repair equipment and components wherever safe and appropriate.
Extending the life of dental equipment
We recognise the importance of equipment longevity. Through servicing, preventative maintenance, repairs and refurbishment, we aim to extend the working life of dental equipment and reduce unnecessary replacement.
We also work with manufacturers and suppliers to consider product durability, repairability, packaging and transportation.
Our long-term objective is to achieve Net Zero emissions by 2050 at the latest.
We will continue to monitor our environmental performance and focus on the following priorities:
Increase the proportion of electric vehicles within our company fleet from the current 20%.
Reduce unnecessary business mileage through improved route planning and remote support.
Monitor electricity and gas consumption and identify opportunities to improve energy efficiency.
Increase the proportion of waste recycled from our current 42.9%, wherever suitable recycling facilities are available.
Record business travel and reduce avoidable flights through remote meetings and combined journeys.
Work with suppliers and manufacturers to encourage more sustainable products, packaging and supply chain practices.
Improve the collection and calculation of Scope 3 emissions across our supply chain.
Following verification of our complete carbon baseline, we will establish measurable interim emissions reduction targets.
Responsibility for our Carbon Reduction Plan rests with the directors of DB Dental Equipment Ltd.
We will review this plan annually, monitor progress against our environmental commitments and update our approach as better information and opportunities for improvement become available.
The plan will be reviewed and approved by the board of directors and signed off by a company director.
We recognise that reducing our environmental impact is an ongoing responsibility, and we are committed to making meaningful progress as our business continues to grow.
Approved by: Board of Directors, DB Dental Equipment Ltd
Director: David Bennett
Date of approval: 6th April 2026
Publication date: 6th April 2026
© 2020 Natalie Ryder