Let our accredited engineers look after you equipment repairs and preventative maintenance.
In the past dentists have shied away from preventative maintenance contracts, however there has been a real turnaround over the last couple of years and in fact the majority of our clients now invest in some form of preventative maintenance. When I asked our clients why they preferred a planned preventative maintenance contract they said that they liked:
The peace of mind that all their equipment had been maintained in line with CQC outcome 11.
The monthly payment option, this allowed them to spread the costs of preventative and reactive maintenance across the year which made budgeting far easier and eliminated unpredictable breakdown call costs.
The fact that it reduced equipment breakdowns throughout the year.
Planned preventative maintenance, effective in house maintenance and training on how to perform trouble shooting for common problems can dramatically reduce downtime and the costs of breakdowns. We can offer all of the above as part of our service contracts and of course we will help you every step of the way to ensure your practice equipment is maintained and running efficiently … we will even help you identify problematic equipment which has recurrent problems.
Ask yourself … how much are unforeseen breakdown calls costing you?
Help your staff learn how to solve simple faults in house before calling an engineer.
Sometimes faults are easily rectified without the need for an engineer’s visit. In the interests of saving time and money it makes sense to ensure your staff have the appropriate training to allow them to make some preliminary checks prior to calling for an engineer.
We offer lunchtime training sessions to run through some common problems and troubleshooting techniques with all the team, we also leave them with a helpful troubleshooting guide to keep in each surgery which is then on hand to guide them through the checks that should be made prior to calling an engineer.
It is also important to implement an effective breakdown call reporting procedure which will ensure that our office team have all the information they need in order to diagnose a fault and provide you with technical advice or ensure the engineer has the correct parts to rectify the fault within one visit to site.
Here’s a quick step guide to reporting faults effectively:
Go to the appropriate section in the handbook and ensure you have carried out all the checks listed.
Make a note of the type of equipment, manufacturer, model and a brief description of faults.
Ring DB Dental 01484 401015 tell the service team the description of the fault, manufacturer and model of equipment that is not working. Tell them which checks you have carried out, this may help the technician diagnose the problem and help him assess which parts may be needed.
Our service team will book the call with your local engineer (usually the same day, if not the next working day)
Record all equipment faults, engineer calls and downtime to help you assess any recurrent problems or problematic equipment.
In house maintenance or ‘housekeeping’, is as important as preventative maintenance and can also help to reduce unforeseen breakdowns if it is scheduled regularly and carried out correctly, using the recommended products.
Here’s a quick check list to help you along your way… Read More…
Equipment breakdowns = appointment cancellations + inability to meet UDA’s + frustrated patients + frustrated dentists + loss of revenue + costly repair bills.
When dental equipment breaks down unexpectedly it can be extremely frustrating and costly so why not opt for planned preventative maintenance which can be scheduled when the dentist is away on holiday or at a time to suit you, budgeted for and paid monthly and dramatically reduces the chance of unforeseen breakdowns.
Why Preventative Maintenance is the way forward:
Reduces costly downtime
Scheduled maintenance to fit in with your patient schedule
Ability to budget for maintenance
Pay monthly for maintenance
Less frustration for dentists and patients
Increases longevity of equipment
Reduces unforeseen costly repairs
Safeguard your patients
Ensure your equipment is maintained in line with manufacturer, CQC and HTM0105 guidelines and recommendations
Additional benefits:
When you book preventative maintenance with DB Dental you benefit from discounted call out charges and hourly rates
