Help your staff learn how to solve simple faults in house before calling an engineer.

Sometimes faults are easily rectified without the need for an engineer’s visit. In the interests of saving time and money it makes sense to ensure your staff have the appropriate training to allow them to make some preliminary checks prior to calling for an engineer.

We offer lunchtime training sessions to run through some common problems and troubleshooting techniques with all the team, we also leave them with a helpful troubleshooting guide to keep in each surgery which is then on hand to guide them through the checks that should be made prior to calling an engineer.

It is also important to implement an effective breakdown call reporting procedure which will ensure that our office team have all the information they need in order to diagnose a fault and provide you with technical advice or ensure the engineer has the correct parts to rectify the fault within one visit to site.

Here’s a quick step guide to reporting faults effectively:

1. Go to the appropriate section in the handbook and ensure you have carried out all the checks listed.
2. Make a note of the type of equipment, manufacturer, model and a brief description of faults.
3. Ring DB Dental 01484 401015 tell the service team the description of the fault, manufacturer and model of equipment that is not working. Tell them which checks you have carried out, this may help the technician diagnose the problem and help him assess which parts may be needed.
4. Our service team will book the call with your local engineer (usually the same day, if not the next working day)
5. Record all equipment faults, engineer calls and downtime to help you assess any recurrent problems or problematic equipment.