Front of house…

The next step is creating an inviting waiting area. What makes an attractive reception area? Think clutter free spaces, comfortable seating, a welcoming reception desk, a friendly greeting to each customer, fresh magazines, fresh flowers or big bold plants…

Your reception area is one of your first points of contact your patients will have with your practice, therefore it is imperative that the right image is achieved to ensure patients are greeted with a positive first impression that makes them feel at ease.

Reception area seating: When considering your reception seating it is important to consider the materials chosen. They will need to be hard wearing, fade resistant and easy clean. We can help you incorporate your practice branding using colours and patterns from the same or a complimentary palette. This creates a consistent look and feel to the practice. We can also supply bespoke seating such as that installed at Oakbeck vets, our designers will assess the space available and design an individual tailor made seating solution to suit your needs and exceed your expectations.
Reception desks: Create a feature reception desk with elegant curves or contemporary shapes, quality materials and complimentary finishes. Consider incorporating your practice branding and using clever lighting to enhance the look. The height of the desk is important; you must consider the level of privacy required and sight lines from the reception desk. You may also want to think about whether or not a high desk may be intimidating to patients.
A friendly face: One of the simplest ways to create an inviting atmosphere and make people welcome is to verbally acknowledge them as they arrive. Your front of house should be a bit of a social butterfly with a naturally outgoing, friendly and helpful personality.
Finishing touches: Keep magazines fresh and consider fresh flowers or big bold plants. Fresh flowers can provide a natural contrast and show the ability to nurture and care for things.